Support knowledge
Articles about known issues, workarounds, and special uses cases.
70 articles
- Documentation access
- AADSTS700016 error when logging in with Entra ID SSO
- Why am I getting "We can’t find your invitation" when logging in through Azure/Entra 'My Apps'?
- What to do if you don’t receive a password reset email
- Why am I getting an access denied error at login?
- Why am I getting an unexpected error indicating invalid request at login?
- Why can't I log into Hyperproof with email and password?
- When a user receives an email with a link to "Reset password", how long is the link valid?
- Get to know Hyperproof
- Missing email address error at login
- Why am I getting a "you are no longer a member of any organization" error?
- How to fix Microsoft admin consent issues when connecting Hyperproof to SharePoint
- Data retention and PCAOB QC1000
- As an admin and assignee of an issue, why can't I change the status or details?
- Access denied error on audit request proofs
- Proof visibility for External Auditors with request Manager access
- Why am I getting a Forbidden error trying to pull Okta proof in my User Access Review using a Hypersync?
- Connecting to Hyperproof Snowflake (SSR) using RSA key-pair authentication
- Using Jamf without SSO when creating a Hypersync (unofficial Jamf workaround)
- Explaining Hyperproof integrations
- Why is my Microsoft Entra ID hypersync for 'List of Users' failing with an error?
- What to do if you see a connection error
- Hypersync timeout error during proof collection
- Task details not visible when target object link is clicked instead of Task title
- Can I associate a repeating task with multiple controls?
- Why is the Create task button disabled?
- How to handle "Issue creating repeating task"
- When I change a task status to In Progress, why does the button still show Submit?
- Why is the due date filter in Work items not working?
- How to delete existing custom program requirements and sections
- How to unlink a control from a program
- A main control shows as healthy when the related scope assigned controls are unhealthy
- How to edit existing custom program requirements and add new sections
- Can I reimport a custom program CSV to update existing requirements?
- How do I export built-in custom fields from my program requirements?
- How the controls crosswalk view sorts the list of programs
- Managing Plan of Action and Milestones (POA&Ms)
- How the controls crosswalk view sorts the list of programs
- ServiceNow catalog task attachments not syncing or catalog task sync fails with error in Hyperproof
- How to map an empty Cloud Storage folder to a control or label and enable LiveSync
- Upload proof from OneDrive shared libraries
- Uploading proof using the API with a service account causes error "Service accounts cannot be proof owners" or proof is not visible on UI
- How to reset the prompt to create a label when adding proof
- Why the policy version ID doesn't change when updating a SharePoint file via LiveSync
- Why won’t Excel (.xlsx), Word (.docx), or Powerpoint (.pptx) proof open in full screen?
- Working with gating questionnaires
- How can I get notifications for proof created from Hypersyncs
- How do I view a questionnaire response proof file that's in error?
- Troubleshooting SharePoint site visibility in Hyperproof
- Hyperproof login locations
- How to change a user's name
- Deactivating a user and stopping notifications
- As the Assignee, why am I not receiving email notifications when a new Task or Issue is created?
- Multiple Hyperproof users with the same initials causes confusion
- What to do if your screen intermittently reloads with a “Hyperproof has been updated” message
- How do I collect a .har file for troubleshooting?
- Resetting your password when the sign in button is missing