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Managing your Hyperproof subscription termination process

If your company's subscription with Hyperproof is ending, this article provides guidance on how to proceed with the termination process.

Data timeline and documentation management

As part of Hyperproof’s standard security and compliance policies, we are required to remove client data within 60 days of terminating a subscription. This process ensures data is managed responsibly, in alignment with our security commitments, and industry best practices.

When your contract ends, Support will open a support case and reach out to the organization administrator your Customer Success Manager (CSM) says is the best contact person to work with on this issue. The support case will outline the termination (decommissioning) process.

Steps we follow to delete your data

  1. Confirmation: We request approval from you before initiating the deletion process.

  2. Non-response protocol: If no response is received within 3 business days, the organization or organizations will be locked to prevent user logins, and the deletion process will be scheduled.

  3. Deletion timeline: By default, data deletion is scheduled with a 1-month delay, unless you specifically request earlier removal.

  4. Notifications: All organization administrators will automatically receive email notifications when the deletion is scheduled and again once it has been completed.

  5. Community access: Access to the Hyperproof user community will also be removed once the deletion process is complete.

Requesting a Certificate of Destruction

It takes 30 days for deleted data to naturally cycle out of our encrypted backups. Because this timeline cannot be sped up, your data will be 100% removed from all Hyperproof ecosystems 30 days after the data is deleted.

While Hyperproof does not typically issue Certificates of Data Destruction standardly, we can provide one to satisfy your legal team's requirements. You can choose one of the following options:

  • Provide a certificate for us to review, edit, and sign.

  • Request a customized Certificate of Data Destruction from us for your review.

Because full data erasure, including backups, concludes 30 days after the initial hard delete, this certificate can be legally signed and finalized 30 days after the data deletion takes place.

If you have additional questions about this process, please contact [email protected].

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