Overview
If you encounter an error or unexpected behavior while using Hyperproof, our support team may ask for your Chrome Console logs. These logs act like a recorder for your browser, helping our technical team see exactly what went wrong behind the scenes so we can resolve the issue quickly.
Key benefits / use cases
Speeds up troubleshooting by showing the exact error code.
Provides technical context to help our team fix the issue faster.
Using Chrome Console logs
Follow these step-by-step instructions to capture and download your log file.
Navigate to the page in Google Chrome where the issue occurred.
Open the Developer Tools using one of these methods:
Keyboard Shortcut: Press Ctrl + Shift + I (or F12) on Windows/Linux, or Cmd + Option + I on Mac.
Mouse Method: Right-click anywhere on the page and select Inspect.
Select the Console tab located in the top menu bar of the new panel.
Note: You will likely see a mix of text in this panel. Errors typically appear in red.
Perform the action on the web page that caused the error to reproduce the issue.
Right-click anywhere inside the blank space of the Console panel.
Select Save as.
Choose a location on your computer and save the file.
Best practices and sharing
Once you save the file, attach it to your reply to our support team.
Note: Console logs generally only capture technical system errors. They do not record your personal passwords or sensitive information.