Hyperproof.io

ServiceNow catalog task attachments not syncing and how to resolve the problem.

ServiceNow catalog task attachments not syncing or catalog task sync fails with error in Hyperproof

Learn about mapping empty Cloud storage, such as Google Drive and SharePoint folders, and enabling LiveSync to collect proof and link it to Hyperproof controls.

How to map an empty Cloud Storage folder to a control or label and enable LiveSync

This article explains that files stored in OneDrive shared libraries must be accessed via SharePoint in the Hyperproof Proof picker, since those libraries are actually SharePoint site collections.

Upload proof from OneDrive shared libraries

This article helps you resolve the error you get when attempting to upload proof via the API using service account credentials. The error message says, "Service accounts cannot be proof…

Uploading proof using the API with a service account causes error "Service accounts cannot be proof owners" or proof is not visible on UI

This article explains that if a user selects “Skip and don’t ask again” when uploading proof, the label prompt cannot be restored through the app, but can be re-enabled by…

How to reset the prompt to create a label when adding proof

This article provides guidance on understanding policy versions versus file versions when using the LiveSync feature.

Why the policy version ID doesn't change when updating a SharePoint file via LiveSync

When attempting to view an Excel or Word proof in full-screen mode from the proof viewer modal, clicking the bottom-right toolbar button results in an error screen instead of displaying…

Why won’t Excel (.xlsx), Word (.docx), or Powerpoint (.pptx) proof open in full screen?

This article explains how to configure a questionnaire so that certain questions dynamically appear or hide based on a respondent’s answer to a designated gating question.

Working with gating questionnaires

This article provides guidance on how users can enable notifications to be alerted when their Hypersyncs run and generate proof.

How can I get notifications for proof created from Hypersyncs

This article provides a workaround for reloading vendor questionnaire response proof files that generate version errors when the user opens the preview window.

How do I view a questionnaire response proof file that's in error?

Resolve issues where a SharePoint site does not appear in the Hyperproof proof picker

Troubleshooting SharePoint site visibility in Hyperproof

Learn how to upload, sync, and view evidence files from various sources to support your controls.

Evidence & proof handling

Community

Developer Portal

US Status

Training

Terms

EU Status

Workshops

Privacy

Gov Status

Blog

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.