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Restoring the help icon for Hyperproof AI Support Agent

Learn how to restore the missing help icon after refreshing your browser.

Overview

When logged in to Hyperproof, reloading the page causes the help icon on the lower left of the Hyperproof application to disappear. A missing help icon prevents you from using Hyperproof AI Support Agent.

Restoring the help icon

If you refresh your browser and lose access to the Hyperproof AI Support Agent, use the following step-by-step instructions to resolve the issue:

  1. Click your user account icon in the upper right of the Hyperproof application screen.

  2. Click Sign out.

  3. Log in to the Hyperproof application.

Known issue

The missing help icon after a page reload is a known issue and will be fixed in an upcoming product update.

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