If you have Hyperproof tasks integrated with tasks in another system, such as Jira, Asana, or ServiceNow, you may need to update the connection credentials between the two systems. Typically, you need to update credentials when the owner of the task is deactivated in Hyperproof or the connection is unhealthy for some other reason, which prevents the tasks from synchronizing. See Managing task integration connection health.
Note:
Task connection credentials must be updated individually. If the tasks are being created based on a repeating task, you must also fix that connection. See Changing a connection on a repeating task.
The new connection must already be established in Hyperproof. If the user/connection combination you need is not configured. Create a new integrated task and enter the user's credentials there to establish the connection. Then, update the broken connection.
Once the connection is changed, all activity in the integration app will be assigned to the new person. For example, if a comment is made in the Hyperproof task, it is synchronized to the integration app and listed under the new person's name.
Editing the task connection credentials from Work items
From the left menu, select Work items.
On the Work items page, select the Tasks tab.
Tasks display in columns based on their current status.
Scroll to or use the filters to locate the task you want to update, then click the task to open it.
The Task window displays.
Click the link for the integrated task. If the connection is bad, a red popup displays with the error message.
Hover over the top-right corner of the popup and click the ... More menu.
The Change connection window displays.
Select the user and connection you want to use for this task integration.
Editing the task connection credentials from a target object
From the left menu, select the tab where the target object is listed, such as Controls.
Use the filters to locate the target object, such as a Control.
Open the target object.
Click the Task icon in the top right corner.
Select the task from the list.
Under Integrations, hover over the unhealthy connection and click the ...More menu.
Select Change connection.
The Change connection window displays.
Select the user and connection you want to use for this task integration.
